FAQ
Q: What type of products do you sell?
A: We specialize in premium quality unstitched fabrics and designer-inspired clothing ensembles for women. Our collection includes unstitched suits, frocks, and formal wear inspired by leading Pakistani brands.
Q: Are the outfits original branded pieces?
A: We offer high-quality designer-inspired unstitched fabrics that capture the elegance and style of popular brands, allowing you to enjoy luxury fashion at accessible prices.
Q: How do I choose the right size?
A: Since we sell unstitched fabrics, you have the flexibility to get the outfit tailored to your exact measurements. We recommend sharing your measurements with your tailor for the perfect fit.
Q: What fabrics do you use?
A: We work with a range of premium fabrics, including cotton lawn, chiffon, organza, silk, and cambric, ensuring comfort, durability, and a luxurious finish.
Q: How can I place an order?
A: You can browse our collection on our website, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your details and complete the payment.
Q: What payment methods do you accept?
A: We accept all major payment methods, including credit/debit cards, bank transfers, and cash on delivery (within Pakistan).
Q: Is my payment information secure?
A: Absolutely. We use encrypted and secure payment gateways to ensure your personal and financial information is always protected.
Q: What are your shipping options?
A: We offer standard and express shipping within Pakistan and internationally. Shipping times and costs vary based on your location and chosen option.
Q: How long does delivery take?
- Within Pakistan: 3-5 business days after processing.
- International (e.g., UK): 10-15 business days after processing.
Q: Do you offer free shipping?
A: We occasionally run promotions with free shipping. Keep an eye on our website and social media for updates.
Q: Will I receive a tracking number?
A: Yes, once your order is shipped, we will email you a tracking number to monitor your delivery.
Q: What is your return policy?
A: We accept returns within 15 days of delivery for items that are unused, unwashed, and in their original condition with tags attached. Sale items and unstitched fabrics are non-returnable.
Q: How do I initiate a return?
A: Please contact us at [insert customer service email] with your order number and reason for return. We will guide you through the process.
Q: Are shipping costs refundable?
A: No, shipping charges are non-refundable. The customer is responsible for return shipping costs.
Q: How long does it take to process a refund?
A: Once we receive and inspect the returned item, we will process the refund to your original payment method within 5-7 business days.
Q: How should I care for my outfit?
A: We recommend dry cleaning for most of our embroidered and delicate fabrics. Always check the care label for specific instructions.
Q: What if my outfit shrinks or gets damaged after washing?
A: We are not responsible for shrinkage or damage caused after delivery. Please follow the care instructions carefully.
Q: Can I request customizations?
A: Currently, we do not offer customizations. However, since our products are unstitched, you can work with your tailor to create a unique fit and style.
Q: Do you provide tailoring services?
A: No, we only provide unstitched fabrics. You will need to get the outfit stitched by your own tailor.
Q: How can I contact your customer service team?
A: You can reach us via email at cs@manarofficial.com or through our social media channels. We strive to respond to all queries within 24 hours.
Q: Do you have a physical store?
A: We are currently an online-only store, allowing us to offer better prices and a wider selection to our customers nationwide and internationally.